Support

All Users

Getting Started

This is my first time using the Visualizer, how do I get started?

  1. Using the Visualizer assumes the following:
    • you have a subscription to the National Student Clearinghouse (NSC) StudentTracker for Outreach or StudentTracker for High School service;
    • you have requested data from the NSC;
    • you have received a Detailed Report file in CSV format back from the NSC;
    • if you are a Pro user, you MUST have a unique student ID populated in the Requestor Return Field
  2. Register for a Free Visualizer account
  3. Upgrade to a Pro Visualizer account (if desired)
  4. Sign-in to your Visualizer account
  5. Upload your NSC Detailed Report (in CSV format)—just the way you received it from NSC:
    • From the Home screen there are two ways to upload your data:
      • In the Step 1 tile, click on the Upload Now button and then drag your CSV file into the upload window and click “Submit File”
      • Click on the Upload File option on the left-hand side and then click and drag your CSV file into the upload window and click “Submit File”
  6. Visualize your data in Student View or Summary View
    • Click on the view you desire from the Home screen: either from the menu on the left-hand side or from the buttons listed under the Step 2 tile
    • Student View shows one student per line
    • Summary View calculates aggregate outcomes
    • You can use various filters to disaggregate your data further. Pro users can add additional demographic data and other key variables (see Add Demographic Data & Other Key Variables)

File Upload Error

I received an error when trying to upload my NSC Detailed Report file, what should I do?

Retention and Graduation Calculations

How are the retention and graduation rates calculated in the Visualizer?

  • Persistence + Grad Rate: The proportion of students who ever enrolled in college who are still enrolled or have earned a two- or four-year degree.
  • 4-Year Grad Rate: The proportion of students who ever enrolled in college four or more years ago who have earned a two- or four-year degree within four years.
  • 6-Year Grad Rate: The proportion of students who ever enrolled in college six or more years ago who have earned a two- or four-year degree within six years.

Customer Support

I have a question that is not addressed on the website. Whom should I contact?

Please submit a Feedback Form if you have any further questions and a staff member will reply to you via email within two business days.

Pro Users

Adding Users

How do I add users to my account?

With a Pro subscription, an organization’s administrator can share the account with multiple users within the organization.  All users will work on the same data, and changes will be shared across your entire team.

Adding a user is simple:

  1. First, ensure that the team member has signed up for a Free account.
  2. When the administrator logs in to the Visualizer, click on Manage Staff Users (lower left)
  3. You’ll see the Request Table, and an Access Code.
  4. Mail the Access Code to your team member, with these instructions:
    • Log in to the Visualizer
    • Click on your name (upper left), then click “Profile”
    • The top table is “Join an Organization”.  Enter the Access Code and click Request.
  5. The next time the Administrator logs in, go back to the Request Table (steps 2 & 3, above)
  6. Accept the request by clicking on the “Check” icon.
  7. If you would like to make this user a co-administrator, click the “Pencil” icon to edit, check the “Admin” box, and click the “Floppy Disk” icon to save your changes.

Add Demographic Data & Other Key Variables

How do I add demographic data and other key variables to my data set?

  1. Upload your NSC Detailed Report file (see Getting Started)
  2. Click on Download File from the menu of the left-hand side of Home screen
  3. Click on Download Demographics Template on right-hand side of Download screen
  4. Open the template in Excel and populate it using the exact values from the National College Access Network’s Common Measures coding schema below:
    • Gender:
      • Male
      • Female
    • Race/Ethnicity:
      • Hispanic
      • American Indian
      • Asian
      • Black
      • Pac Islander
      • White
      • Multiracial
      • Nonresident
    • Low-Income:
      • Yes
      • No
    • First-Gen:
      • Yes
      • No
    • ELL/ESL:
      • Yes
      • No
    • High School Graduation Year:
      • Integer value between 1000 and 9999
    • High School GPA:
      • Integer value between 0.00 and 4.00
    • Custom:
      • Alphanumeric value up to 50 characters
  5. Save As and select “CSV (Comma delimited) (*.csv)” format.
  6. Upload your Demographics Template (in CSV format):
    • From the Home screen there are two ways to upload your data:
    • In the Step 1 tile, click on the Upload Now button and then click and drag your CSV file into the upload window and click “Submit File”
    • Click on the Upload File option on the left-hand side and then click and drag your CSV file into the upload window and click “Submit File”

Edit, Merge & Save Data

How do I edit, merge and save multiple data files together?

  1. Upload your NSC Detailed Report file.
  2. Edit an existing record:
    • Go to Student View, locate the record you wish to edit and double-click on the corresponding cell.
    • Click on “Edit This Record” near the top, right-hand side of the record.
    • Change the values in the enrollment or degree record using the drop-down menus or begin typing in the desired values and selecting from the menu that appears.
    • Click on one of the following options:
      • “Keep These Edits” keeps the edits you have made but does not recalculate your summary statistics. The cell turns yellow in Student View.
      • “Discard These Edits” ignores the edits you just made. The cell remains its former color in Student View.
      • “Recalculate: Keep and Visualize All Edits” keeps the edits you made and recalculates your summary statistics. The cell turns the color corresponding to your edits in Student View.
  3. Add a new record:
    • If one or more records exist for the student, double-click on any of the existing records.
    • If no record exists for the student, double-click on the gray box with a plus sign next to the student for whom you are adding a record.
    • Click on “Add Enrollment Record” on the top, right-hand side to add an enrollment record.
    • Click on “Add Degree Record” on the top, right-hand side to add a degree record.
    • Go the new enrollment or degree record and populate the values using the drop-down menus or begin typing in the desired values and selecting from the menu that appears.
    • Click on one of the following options:
      1. “Keep These Edits” keeps the edits you have made but does not recalculate your summary statistics. The cell turns yellow in Student View.
      2. “Discard These Edits” ignores the edits you just made. The cell remains its former color in Student View.
      3. “Recalculate: Keep and Visualize All Edits” keeps the edits you made and recalculates your summary statistics. The cell turns the color corresponding to your edits in Student View.
  4. Merge your data:
    • To merge multiple data sets together, you can Upload multiple NSC Detailed Report files at once or, if you have previously saved data, it is recommended that you Load your existing data before you Upload new data into your current working data set.
    • By Loading your existing data first, any additional data that you Upload into your current working data set will be merged together.
    • You can then use the “Replace” Save option to effectively do a “Save As” and replace the previously saved, partial data set with your comprehensive, working data set.
  5. Save your data:
    • Click on “Save Data” from the left-hand side menu.
    • There are two saving options:
      • Add: This should be used if you chose NOT to Load your existing data when you first logged in. The data visible in your current working session will be added to your organization’s saved data set according to the following rules:
        • New data will be added to your saved data.
        • Your edits will always replace any data that was there previously.
        • Changes that came from the NSC will be added to your saved data as second enrollments, unless you previously edited that enrollment. (NOTE: If there is any potential overlap between your previously saved data and the new file that you have uploaded, it is best to load your existing data before uploading your new data set so that the data will merge and avoid duplicate records (see Merge your data above).
        • Data that hasn’t changed will stay the same.
      • Replace: Everything previously saved by you and others from your organization will be deleted and replaced by the data in your current working session. If you Loaded your existing data before Uploading your new data file, your current working session will include all your data, so this option will function like a “Save As” and replace your previously saved, partial data set with the comprehensive working data set.

Export StudentTracker Request File

How do I export my StudentTracker request file?

  1. Please note that the Visualizer only exports the StudentTracker for Outreach file format.
  2. Upload your NSC Detailed Report file (see Getting Started)
  3. Click on Download File from the menu of the left-hand side of Home screen
  4. In the “Export NSC StudentTracker for Outreach Request File” tile, populate your NSC Account Number and Organization Name
  5. Click on the Export Request File button

Pro Subscription Renewal

How do I renew my Pro subscription?

Your account administrator will receive email notifications one month prior to your subscription expiring that contains a link to the Pro renewal form. If your account administrator did not receive a link to this form, you can click on the link here to renew.